tg9 Privacy Policy
Your personal information is completely safe with us. This policy details how tg9 collects, uses, and stores your information.
About This Policy
tg9 ("we", "our") operates an online entertainment and betting platform in Bangladesh. This Privacy Policy explains how we collect, store, use, and under what circumstances share your personal information with third parties.
By using tg9's website and services, you agree to the terms of this Privacy Policy. We place the highest importance on your privacy and apply industry-standard SSL encryption and security measures to protect your information. Please read this document carefully and contact us if you have any questions.
Section 1: What Information We Collect
1 Registration and Account Information
When you create an account on tg9, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — 21+ confirmation)
- Mobile number (Bangladeshi number)
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport number (for KYC verification)
2 Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Payment method type and date
We never store full bank card numbers or CVV codes. All financial information is protected by industry-standard encryption.
3 Automatically Collected Information
When you use tg9, our system automatically collects:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Cookie and session data
- Referral source (which site you came from)
Section 2: How We Use Your Information
1 Service Delivery
Your information is primarily used for:
- Creating and managing your account
- Processing deposits and withdrawals
- Providing bonuses and promotions
- Managing betting and gaming sessions
- Providing 24/7 customer support
2 Security and Compliance
We use your information for:
- Identity verification (KYC) and age confirmation
- Fraud prevention and account protection
- Enforcing anti-money laundering (AML) policies
- Ensuring responsible gaming
- Meeting legal obligations
3 Service Improvement
We conduct analysis for:
- Monitoring platform performance
- Improving user experience
- Identifying and resolving technical issues
- Planning new features and games
4 Communication and Marketing
With your consent, we send:
- Important account-related notifications
- Bonus and promotion information (if you opt in)
- Updates on new games and features
- Important security alerts
Section 3: Cookie Policy
1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser that help our platform remember your preferences and session information. tg9 uses the following types of cookies:
- Essential cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
- Functional cookies: For saving your language preferences and site settings.
- Analytics cookies: For understanding how our service is being used (anonymized data).
You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.
Section 4: Sharing Information with Third Parties
tg9 never sells your personal information to third parties for commercial purposes. However, we may share information in the following specific circumstances:
1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations follow their own privacy policies.
2 Game Software Providers
Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may receive the minimum information required to operate games. This information is used solely for gaming sessions.
3 Legal Obligations
In response to a court order, legal investigation, or lawful request from a government authority, we may be required to provide information in accordance with applicable law.
4 Technical Service Providers
We work with trusted partners for cloud hosting, cybersecurity, and data analytics services, who operate under strict confidentiality agreements.
Section 5: Data Retention and Security
1 Data Retention Period
We retain your information for the following periods:
- Active accounts: For the entire duration the account remains active.
- Closed accounts: For a specified period after account closure, as required by legal and regulatory obligations.
- Financial transaction records: For the period required under anti-money laundering laws.
- Marketing data: Until your consent is withdrawn.
2 Security Measures
tg9 uses industry-standard security technology to protect your information:
- 256-bit SSL/TLS encryption — applied to all data transmissions
- Passwords stored using bcrypt hashing
- Two-factor authentication (2FA) available
- Regular security audits and vulnerability assessments
- Unauthorized access detection system
- Restricted staff access — only authorized personnel can view data
Section 6: Your Rights
As a tg9 user, you have the following rights. To exercise these rights, please contact our support team.
1 Right of Access
You may request to know what information we hold about you. We will respond within 30 working days.
2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Some information can also be updated directly from your account settings.
3 Right to Erasure
In certain circumstances, you may request that your information be deleted, except where legal obligations apply.
4 Right to Object to Processing
You may object to your information being used for marketing purposes and cancel your subscription at any time.
5 Right to Portability
You may request your personal information in a structured, machine-readable format.
6 Right to Withdraw Consent
You may withdraw your consent at any time from any data processing that is based on your consent.
Section 7: Minors' Privacy
! Important Age Restriction
tg9 strictly does not allow account registration by anyone under the age of 21. We do not intentionally collect personal information from anyone under the age of 21.
If we become aware that we hold information belonging to a minor, we will immediately close that account and delete all associated data. If you believe a minor is using our platform, please contact us.
Our request to parents — please use parental control software to prevent your child from accessing this platform.
Section 8: Changes to This Policy
1 Updates and Notifications
tg9 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent by email (to your registered address)
- A notification will be shown on the platform when you log in
- The "Last Updated" date on this page will be changed
Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend that you review this page regularly.
Section 9: Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us. Our data protection team will process your request as soon as possible.
Privacy Contact
1 Request Submission Process
Follow the steps below to exercise your privacy rights:
- Contact us via live chat or email us at [email protected]
- Provide your account email address and the type of request
- Provide the information required for identity verification
- Our team will complete verification and respond within 30 business days
For responsible gaming information, visit the Responsible Gaming page. For the complete terms of our services, visit the Terms & Conditions page.