tg9 Responsible Gaming — Your Safety is Our Priority
Know your limits and keep yourself protected. tg9 believes that real entertainment comes with responsibility.
Our Commitment
tg9 is more than just an entertainment platform — we genuinely care about the mental and financial well-being of every user. Responsible gaming means keeping entertainment as entertainment — never a source of financial stress.
As a platform trusted by millions of people in Bangladesh, tg9 ensures that every member can enjoy themselves with awareness and safety. We give you the tools to stay in control — so that gaming is always a enjoyable experience.
Remember: responsible gaming is not a sign of weakness — it is the mark of a wise and mature player. Always put your family, work, and personal life before betting or gaming.
If you believe a minor in your household is using this platform, please contact us immediately via our 24/7 live chat.
Safe Gaming Tools
tg9 gives you full control — you decide how much, how long, and how much money you spend.
Deposit Limit
You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait through a set waiting period, but reducing it is instant. This helps you stay within your budget.
Time-Out Feature
Take a temporary break from 1 day up to 6 weeks. During a time-out, your account remains active but logging in and making deposits will be completely disabled. Promotional messages will also be paused during this period. The break cannot be cancelled before the set time has passed.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, choose a long-term self-exclusion — from 6 months up to permanently. During exclusion, no new account can be opened and access to your existing account will be fully suspended.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set time period. Once this limit is reached, no further bets can be placed. This protects you from excessive losses in emotional moments and helps maintain financial discipline.
Session Time Reminder
Set time reminders to track how long you have been playing. When the set time has passed, the platform will suggest you take a break. Staying aware of your own time is the first step toward responsible gaming.
24/7 Support Centre
Our Bengali-speaking support team is available at all times for any questions or concerns about responsible gaming. Connect via live chat in just a few seconds — no fear of judgment, we are here for you.
Warning Signs of a Problem
If any of the following signs appear in you, it may be a signal that gaming is getting out of your control:
- You are betting beyond your budget and feeling regret afterwards.
- You are trying to bet more to recover lost money ("chasing losses").
- You are pulling away from family, friends, or work time to focus on gaming.
- You are trying to stop or cut back on gaming but cannot.
- You are taking out loans or spending your savings to play.
- You are lying about or hiding your gaming activity.
- You feel irritable, anxious, or uneasy when you cannot play.
How We Help
Talk to Us Directly
Reach out via our 24/7 Bengali-speaking live chat. Our team will immediately help you set limits on your account or activate self-exclusion.
Contact by Email
Send any responsible gaming request to [email protected]. We respond promptly and your privacy is fully protected.
Account Controls
Manage your deposit limits, time-out, and self-exclusion directly from your profile settings. Any change takes effect immediately.
Responsible Gaming Detailed Guidelines
Plan Your Budget
Before starting betting or gaming, set a clear budget — only use money whose loss will have no impact on your daily life. Use our deposit limit feature to set your budget.
Remember, the minimum deposit at tg9 is just ৳300 and the minimum withdrawal is ৳500 — this helps you start small and understand your own budget.
Time Management
Before each session, decide how long you will play and take a break when that time is up. Never let gaming affect your sleep, family, work, or study time. The session time reminder feature is your best companion in this regard.
Take regular breaks every day — playing non-stop just in the hope of winning is never a good decision. Resting keeps your focus and judgment sharp.
Mental Health
Stay away from betting or gaming during times of stress, sadness, or loneliness. Placing bets driven by emotion often leads to greater losses. If you find yourself in this situation, take a time-out and talk to someone you trust.
Betting is never a solution to mental health problems — seeking help from a trusted person or a professional counsellor is far more effective.
Keep Your Family Informed
Let a trusted family member know that you bet or game online. Their awareness will help you stay responsible. If a family member raises a concern, take it seriously.
Keep your device and account login details secure from children and minors. Do not share your password and log out after using your account.
Need Help? We Are Ready Now
For any questions about responsible gaming or to set limits on your account, contact our 24/7 Bengali-speaking support team.