tg9 Terms and Conditions — Complete Guide
Please read these terms carefully before using the tg9 platform. Detailed instructions on account registration, bonuses, deposits and withdrawals, and responsible gaming are provided here.
Table of Contents
- 1. General Provisions
- 2. Eligibility and Age Requirement
- 3. Account Registration
- 4. Account Security
- 5. Deposits
- 6. Withdrawals
- 7. Bonuses and Promotions
- 8. Betting and Gaming Rules
- 9. Prohibited Activities
- 10. Account Suspension and Closure
- 11. Responsible Gaming
- 12. Privacy and Data Protection
- 13. Limitation of Liability
- 14. Changes to Terms
General Provisions
tg9 operates a safe and reliable platform for users in Bangladesh who are interested in online entertainment and betting services. These terms and conditions (referred to below as the "Terms") apply to the use of the tg9 platform, website, and all related services.
By using the tg9 website or any of its services, you are considered to have read, understood, and accepted all provisions of these Terms. If you do not agree with any part of these Terms, please do not use the platform.
These Terms must be read together with tg9's Privacy Policy and Responsible Gaming Policy. Those documents are considered an inseparable part of these Terms.
Eligibility and Age Requirement
To open an account and use tg9's services, the following eligibility requirements must be met:
- You must be 21 (twenty-one) years of age or older. This platform is for users aged 21 and above only.
- You must be the owner of a valid and active Bangladeshi mobile number or email address.
- All information you provide must be truthful, accurate, and complete.
- You may not register on behalf of or as a representative of another person.
- If you have previously been banned from tg9 through any account, opening a new account is prohibited.
tg9 reserves the right to verify the age or identity of any user at any time. If the required documents are not provided during verification, the account may be temporarily suspended.
Account Registration
To register on tg9, users must provide accurate and complete personal information. Only one account per person is permitted.
Information Required at Registration
- Full name (as on national ID card)
- Active mobile number or email address
- Date of birth (confirming age of 21 or above)
- Preferred payment method details
Multiple Accounts Prohibited
Creating multiple accounts using the same person, same device, same IP address, or the same payment method is strictly prohibited. In the event of a violation of this prohibition, all related accounts may be closed and funds may be forfeited.
Account Security
Keep your account login credentials (username and password) completely confidential. You are fully responsible for all activity on your account.
- Keep your password strong — use a combination of uppercase and lowercase letters, numbers, and special characters.
- Do not share your login credentials with any third party.
- If you suspect unauthorized access to your account, contact tg9's 24/7 live chat support immediately.
- tg9 will never ask for your password via email or chat.
In the event of account hacking, unauthorized access, or a forgotten password, contact the support team. tg9 will not be liable for any financial loss resulting from a failure to respond in time.
Deposit (Deposit)
Depositing funds on tg9 is simple and secure. We support the most popular payment methods in Bangladesh.
Accepted Payment Methods
Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer.
Deposit Conditions
- Minimum deposit amount: ৳300 (for each method).
- The deposit account must be in the registered user's own name — deposits from third-party payment accounts are not accepted.
- The deposit must be sent with the correct reference number.
- tg9 does not charge any service fee on deposits, however your payment provider may charge a fee.
- For suspicious deposits, tg9 reserves the right to hold funds until verification is complete.
Withdrawal (Withdrawal)
The withdrawal process on tg9 is fast and transparent. Withdraw your winnings with ease.
Withdrawal Conditions
- Minimum withdrawal amount: ৳500.
- Withdrawal processing time: typically completed within 5 to 30 minutes.
- Withdrawals will only be sent to the payment account from which the deposit was made.
- All active bonus wagering requirements must be met before a withdrawal can be made.
- Withdrawals may be delayed if identity verification has not been completed.
- If multiple withdrawal requests are pending at a given time, they will be processed in order.
Reasons for Withdrawal Rejection
A withdrawal request may be rejected or suspended for any of the following reasons:
- Account identity verification is incomplete
- Bonus wagering requirements have not been met
- An investigation into suspicious or fraudulent activity is ongoing
- Evidence of a breach of the terms and conditions has been found
Bonuses and Promotions
tg9 offers a variety of bonuses and promotions for its users. All bonuses are subject to specific conditions.
Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳300 is required to receive this bonus. The wagering requirement for the bonus is 10 times the total of the original deposit and the bonus amount.
General Bonus Conditions
- Each bonus offer has a specific validity period — any unused bonus will be cancelled after expiry.
- Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
- Taking the same bonus across multiple accounts or more than once by the same person is prohibited.
- tg9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- If bonus fraud is suspected, the account in question will be investigated and the bonus may be cancelled.
VIP Program
tg9's VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Through regular play you can advance to higher tiers and enjoy benefits including weekly cashback.
Betting and Gaming Rules
The following rules must be followed when participating in any game or betting activity on tg9.
General Gaming Policy
- The outcome of each game is independent and controlled by an algorithm-based random number generator (RNG).
- If the internet connection is lost during a game, an attempt will be made to restore the game state after the connection is restored.
- tg9's decision is final in the case of any bet affected by a technical error.
- tg9 reserves the right to change odds in live sports betting.
Betting Limits
Minimum and maximum bet amounts are set for each game and betting category and are displayed in the game interface. tg9 reserves the right to change these limits at any time.
Result Disputes
If you have a dispute about the outcome of any game, contact the support team within 24 hours. A final decision will be communicated after investigation by tg9's technical team.
Prohibited Activities
The following activities are strictly prohibited on tg9, and violations will be met with strict action:
- Creating multiple accounts or registering under a concealed identity.
- Abusing the bonus system for fraudulent purposes (bonus abuse).
- Using software bots, automation tools, or hacking methods to gain an unfair advantage in games or betting.
- Attempting to manipulate the outcome of any game.
- Using the platform for money laundering or illegal financial activities.
- Attempting unauthorized access to tg9's systems, network, or databases.
- Attempting to access another user's account or stealing their information.
- Spreading false or misleading information using the tg9 name or brand.
- Harassing, threatening, or behaving offensively toward other users.
If evidence of any of the above activities is found, tg9 reserves the right to immediately close the account, forfeit funds, and take legal action if necessary.
Account Suspension and Closure
In the following circumstances, tg9 may temporarily suspend or permanently close a user's account without prior notice:
- If any part of these Terms is violated.
- If fraudulent activity is suspected.
- If it is not possible to verify the user's identity.
- In the case of suspicious financial transactions.
- If the user themselves requests account closure.
- If a self-exclusion request is made under the responsible gaming policy.
Lifting a Suspension
If an account is suspended, the user may contact tg9's support team via 24/7 live chat or email. A decision will be communicated after the investigation is complete and the required information and documents have been provided.
Responsible Gaming
tg9 gives responsible gaming the highest priority. We believe that gambling is a form of entertainment, not a way to solve financial problems.
- Users can set their daily, weekly, or monthly deposit and betting limits.
- A temporary break (cooling-off period) or self-exclusion option is available.
- If signs of gambling addiction appear, seek professional help immediately.
For more details, visit our Responsible Gaming page.
Privacy & Data Protection
tg9 places the highest importance on protecting users' personal information. We keep your data secure using SSL encryption and advanced security technology.
- Your personal information is not sold or shared with third parties.
- Only the information necessary to operate the service is collected.
- Details about data collection and use are provided in our Privacy Policy.
- You can request to view, correct, or delete your information.
Limitation of Liability
tg9 accepts no liability in the following cases:
- Issues in games or betting caused by internet disconnection or technical errors.
- Unauthorized access to an account due to the user's own negligence.
- Issues related to third-party services (payment gateways, game providers).
- Service interruptions caused by any reason beyond tg9's control.
- Financial losses incurred by users from gaming or betting.
Under no circumstances will tg9's maximum liability exceed the amount of funds in the user's account at the relevant time.
Changes to Terms
tg9 reserves the right to change, add to, or remove these terms at any time. Updates will be published on this page after any change. Registered users may be notified in the case of significant changes.
Continuing to use the platform after any changes indicates that you have accepted the updated terms. It is therefore advised to re-read this page from time to time.
Contact
For any questions regarding these terms, contact our 24/7 live chat support or email us at: [email protected]